mpokick Privacy Policy

This page describes what we collect when you use mpokick and how we keep that data protected. When you register an account, deposit funds, place a wager, or interact with our platform in any way, we gather information. We use that information to operate our service, prevent fraud, process payments, and comply with anti-money-laundering regulations.

We do not sell your personal data to advertisers or marketing firms. We share it only with payment processors, identity-verification partners, and where required by law. We store your data on encrypted servers; access is restricted to authorised staff. If you have questions about how we handle your information, you can contact our data team via the Help section on mpokick.

Our policy applies to all users accessing mpokick from any supported jurisdiction, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. We respect your privacy while maintaining the security protocols necessary to operate a licensed gaming platform.

What data we collect on mpokick

When you register an account on mpokick, we collect your full name, email address, phone number, and date of birth. These are mandatory for account creation. We also collect your IP address and device information (browser type, operating system) automatically when you log in.

Before your first withdrawal, we require identity verification. We ask for a copy of your national ID, passport, or resident card. We may also request proof of address (utility bill, bank statement) if our fraud-detection system flags your account. This information is used only for verification and compliance; we do not use it for marketing.

Account data

Name, email, phone, date of birth, password hash, account creation date, login history, and device information.

Financial data

Deposit and withdrawal history, payment method (e.g., DANA, e-wallet, mobile banking, local payment, bank account), transaction timestamps, and account balance.

Gaming data

Wagers placed, games played (sportsbook, live casino, slots, esports), bet amounts, outcomes, and winnings or losses.

Identity data

Copy of your ID, proof of address, and verification status (pending, approved, rejected).

How we use your data on mpokick

We use the information you provide to operate mpokick, process your deposits and withdrawals, verify your identity, and calculate your loyalty tier and cashback eligibility. We track your wagering to ensure promotional bonuses are applied correctly and to comply with our bonus rollover terms.

We analyze your gameplay patterns to detect fraudulent activity, collusion, and money-laundering risk. If we suspect your account is being used to launder funds or violate local law, we may freeze your balance pending investigation. We also use your data to send you account notifications (login alerts, withdrawal confirmations) and promotional messages if you have opted in.

On mpokick, we never share your personal data with advertisers, social-media platforms, or third-party marketers. We share it only with payment processors and identity-verification providers necessary to run our platform.

Third-party processors and our mpokick data partners

We use external services to process payments, verify identity, and detect fraud. When you deposit via online payment, e-wallet, mobile banking, or local payment, your payment details are handled by those payment providers, not by mpokick. We receive only a confirmation that your deposit succeeded; we do not store your card number or e-wallet password.

We also work with identity-verification firms to confirm your identity using government databases. These partners are bound by confidentiality agreements and may not use your data for their own marketing. Our servers may sit outside your jurisdiction (e.g., in Singapore or Malaysia); by using mpokick, you consent to this data transfer.

Your rights under our mpokick privacy framework

You have the right to request a copy of the personal data we hold about you. You can ask us to correct inaccurate information (e.g., if your registered name is misspelled). You can request deletion of your account and associated data, though we may retain some records for legal or anti-fraud purposes.

If you opt out of promotional emails, we will stop sending you bonus announcements and loyalty-tier updates. However, we will still send transactional emails (withdrawal confirmations, account alerts) because these are necessary to operate your account.

• Right to access: request a copy of your personal data from our support team.
• Right to correct: notify us of any inaccuracies in your profile.
• Right to delete: request account deletion and data removal (subject to legal retention periods).
• Right to object: opt out of marketing emails and promotional communications.
• Right to data portability: request your data in a portable format for transfer to another service.

Cookies and tracking on mpokick

We use cookies to keep you logged in, remember your preferences (preferred sport, favourite payment method), and track your navigation within mpokick. Cookies are small text files stored on your device; they do not contain your password or payment details.

We also use analytics cookies to understand how users navigate our platform, which games are popular, and where technical issues occur. This helps us improve mpokick's speed and usability. You can disable cookies in your browser settings, though some mpokick features may not work correctly without them.

We use encryption (HTTPS) on all mpokick pages to protect your data in transit. Login credentials and payment details are encrypted at rest.

Data retention and deletion on mpokick

We retain your account data for as long as your account exists. If you close your account, we retain your basic profile and transaction history for seven years to comply with financial regulations and tax law. We delete your identity documents (ID scans, proof of address) after three years, unless you request deletion sooner.

If you request account deletion and we approve it, we will flag your account as closed and anonymise your gaming history. However, we cannot delete transaction records required by law (deposit and withdrawal logs, for tax and anti-money-laundering purposes).

How to contact us about your data on mpokick

If you have questions about your privacy, wish to request a copy of your data, or want to delete your account, contact our data team via the Help section on mpokick. You can also email us directly; response times are typically 5–10 business days. If you are unsatisfied with our response, you may lodge a complaint with the data-protection authority applicable to your jurisdiction.

Related pages

Changes to our mpokick privacy policy

We may update this privacy policy at any time to reflect changes in our practices, technology, or law. When we make material changes, we will notify you via email or by posting a notice on mpokick's home page. Your continued use of mpokick after any change constitutes acceptance of the updated policy.

If you do not agree with our privacy practices, you may close your account at any time. However, we will retain your data as described above for legal and compliance purposes. For the most current version of this policy, check this page regularly or contact our support team.